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White PaperTravel industry focus

The Impact of a Differentiated Customer Experience

In our latest white paper, Redefining Digital CX In Online Tourism, we discuss the latest technology advances for brands to enhance their digital CX to increase customer satisfaction, NPS and increase sales revenues.

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In fact, according to Forrester Research, a one point improvement in customer experience (CX) has a positive effect on revenue potential.¹  A few examples include:

  • Hotels (upscale) - Revenue impact of $330 million dollars
  • Airlines - Revenue impact of $167 million dollars
  • Rental cars - Revenue impact of $67 million dollars

 

Get your complimentary report now!

 

 ¹Forrester Research, How Customer Experience Drives Business Growth, 2018. By Maxie Schmidt-Subramanian and Laura Garvin Tramm, September 21, 2018

 

I want to read the special report:

"Travel brands still aspire to meet the high expectations set by non-travel brands...But what exactly are these expectations? Authenticity, personalized experiences, removal of friction and on-demand functionality."