White Paper

How to bridge the experience gap with online conversation

“80% of brands believe they deliver a superior customer experience, but 8% of customers are satisfied with the customer experience they encounter.”
The experience gap is a major challenge for companies to overcome
In the experience economy, consumers no longer buy a product or service; they are looking for the best experience:
  • An enriched and relevant experience
  • An authentic and human experience
  • A conversational experience.
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