-Webinar Recording-           The Total Economic Impact™ of a Conversational CX

How conversation can transform your e-shop into a destination featuring Forrester Research

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iAdvize Webinar featuring Forrester Research

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The Total Economic Impact™ of a Conversational CX featuring Forrester Research

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The Total Economic Impact™ of a Conversational CX featuring Forrester Research: How conversation can transform your e-shop into a destination 

 

Guest speakers from Forrester Research Thomas Husson (VP, Principal Analyst - Marketing & Strategy) and Sebastian Selhorst (Principal Consultant) will discuss the key findings and implications of the recently published Forrester Research study, The Total Economic Impact™ of a Conversational CX, a commissioned study conducted by Forrester Consulting on behalf of iAdvize.

 

Webinar Key Messages:

  • How do leading brands differentiate via customer experience?
  • Why is conversation critical to personalize the experience?
  • What are the best practices among retailers and brands to leverage conversational marketing?
  • What are the financial and business impacts of a conversational CX?

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image_Terrence Fox Terrence Fox Director of Strategy terrence.fox@iadvize.com Webinar Recording

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iAdvize webinar featuring Forrester Research on The Total Economic Impact™ of a Conversational CX
How conversation can transform your e-shop into a destination

Webinar Recording

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