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ABOUT THIS WHITE PAPER

Focusing on the impact of Click to Chat in the travel industry, this white paper was based on interviews carried out by research agency CCM Benchmark with 12 businesses already equipped with a live chat solution. It also includes the results of a qualitative survey completed by webmasters working in the same sector.

WHAT WILL YOU GET OUT OF IT?

  • understand how Click to Chat is perceived by decision makers involved in online customer service
  • assess the impact of these services in the travel sector
  • identify your own development perspectives