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Customer experience and Mobile commerce in Online Tourism

How to use online customer engagement solutions
(chat, call, social media, community messaging) in the travel sector

Customer service is an important factor for the success of market players in the travel sector: digital solutions need to be built around customer service to provide an optimal and omnichannel customer experience.

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Among these digital solutions, conversational commerce aims to bring back a human touch at the heart of customer service. iAdvize’s activity is historically linked to the travel sector. We work with more than 70 brands from this sector to help them provide an optimal customer experience.

 

In this white paper you will find:

  • The iAdvize customers success stories: how they achieved 90% satisfaction rate after chat
  • Conversion strategies for 2016
  • Social media and messaging apps best practices in online tourism
  • How brands use community messaging to enhance the customer experience in tourism

Download White Paper:

"The iAdvize project was initiated by the online and customer service departments, with the twofold goal of improving conversion rates and reducing contact costs."

 

Edouard Steinert, Traffic and Support Manager for Customer Services - Europe at Pierre & Vacances