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White Paper How are chatbots changing the online customer experience?

Tips, best practices and experts' point of view on using chatbots in online customer experience!


The chatbot trend is still in its early stages. According to Gartner, by 2019, 40% of customer service needs will be (totally or partiallyautomated. Available 24/7, chatbots represent a real opportunity for you to create more proximity with your customers. 

 

in this white paper, you will find: 

  • Chatbots: definition and challenges
  • How you can engage your customers with chatbots
  • Tips before implementing a chatbot in your customer service strategy 
  • 3 experts giving their opinion on the future of chatbots 
 

In order to guide you while you are implementing your chatbot, we have gathered tips, best practices and experts' point of view in this white paper. 

Download white paper:

"Chatbots are a great way to reach audiences which have largely been using instant messaging solutions. It's the right time."
 
Javier Gonzalez Helly, Co-founder of Botfuel