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White Paper How are chatbots changing the online customer experience?

Tips, best practices and experts' point of view on using chatbots in online customer experience!


Is artificial intelligence the solution humans need to outperform and deploy a conversational strategy at scale?


According to Gartner, by 2019,
40% of customer service needs will be (totally or partially) automated. Available 24/7, chatbots represent a real opportunity for companies to pre-qualify conversations, leaving the human agents to focus on solving more complex queries more efficiently.  

In this white paper, you will find: 

  • Chatbots: definition and challenges
  • Best practice on engaging your customers with chatbots
  • Top tips for implementing a chatbot in your customer service strategy
  • 3 expert opinions on the future of chatbots

Download white paper:

"Chatbots are a great way to reach audiences which have largely been using instant messaging solutions. It's the right time."
 
Javier Gonzalez Helly, Co-founder of Botfuel