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21
JULY
11AM
DIGITAL CX AND ECOMMERCE OPTIMIZATION: LEARNINGS FROM AN AB TESTING LEADER
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eCommerce champions unveil their digital CX best practices and strategies

Join the ongoing series of live-stream events that focus on maintaining the HUMAN connection during digital transformations.  
 
Commerce without human interactions is missing a critical piece: the lack of expertise and empathy. Humans have a fundamental need for engaging with other people. If you’re not humanizing your digital experience, you’re missing this key point! 
 
Engage with Retail, eCommerce, and CX leadership as they share their insights and actual IN-USE strategies for staying agile and cost-efficient, without sacrificing the empathetic side of consumer relationships. It’s an incredibly unique climate -on both the business and personal sides of things. The summer series aims to deliver innovative and topical information as our way of life continues to change. 
 
Tune in on your preferred social media platform including LinkedIn, Facebook, YouTube, and Twitch for the kick-off live-stream June 9th at 11am EST.   
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09
june
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30
june
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21
July
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11
August
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04
Sept
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21
July
11 AM EST
Digital CX and eCommerce Optimization: Learnings from an AB testing leader

Customer experience optimization company, AB Tasty is a leader in guiding enterprise organizations through rapid and agile digital transformation. With a platform designed around delivering rich and personalized CX - the insights they have gained on the elevated customer journey help to empower clients secure and maintain leadership positions within their markets.

Based on their market feedback from over 900 customers, AB Tasty will detail the key elements to focus on to drive CVR and AOV.

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Gregory Batchelor
VP of Marketing
11
August
11 AM EST
Fueling a D2C strategy with rich and personalized 1:1 customer engagement: Lessons from Otterbox

How does a #1 selling tech accessory brand in the U.S, take their already renowned DTC strategy to the next level?

Patrick Waller, Director of eCommerce at OtterBox, will share the key tools behind their meteoric rise in sales performance. Discover the method for using authentic 24/7 online shopping advice, delivered by a community of independent experts via messaging to generate on up-sells and cross-sells.

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Patrick Waller
Director of eCommerce, OtterBox
4th
september
11 AM EST
Q4 for Retail: Lessons from the summer of eCommerce

Summer days are at an end. It is time to look at the effects of COVID on retail and eCommerce, and at the consequences, we can anticipate this fall and into 2021.

What is your contingency plan for the biggest shopping season of the most transformative year in recent history? US CEO Nicolas de Rosen will share with you the latest business insights and best practices to excel in this time of change.

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Nicolas de Rosen
US CEO at iAdvize
15th
September
11 am est
Drive online sales with incremental authenticity and expertise

Staying competitive in tech means constant innovation and accelerated delivery of superior customer experiences. This Livestream is an exclusive opportunity to look at what lessons one of our clients, a giant within its industry, can teach us about flexibility in the digital experience.

Join iAdvize CRO, Renaud Sibel, who will detail the agile conversational strategy that has delivered a 100% coverage rate and huge up-lift in CVR — while providing an experiential shopping journey the client's US website visitors.

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09
june
11 AM EST
COVID-19: Match consumer demand or lose sales

COVID has created a massive challenge for brands, causing a flood of activity on websites and straining supply and support resources. Keeping up with consumer demands is paramount to win over and retain customers. How can brands make themselves more available to their customers?

Now is the time to modernize your customer relationship strategy. Covering applications and use cases (that are live right now!), we will look at how turning to online messaging can support your increased workload by using chatbots and by supplementing your retail associates with experts.

 
terrence 480x480
Terrence Fox
Sr. Director-Retail Strategy at iAdvize
Replay
30
JUNE
11 AM EST
Build a competitive advantage with a premium CX: Lessons from GetFPV

For brands selling online, offering 24/7, quality digital assistance can make all the difference; a challenge that online communities are responding to. GetFPV is successfully applying this strategy to deliver premium CX and standout in a competitive market.

Get exclusive insight on how this leading drone seller is relying on an enthusiastic pilot community to educate and advise their visitors via messaging, maximizing conversion and retention, with a CSAT consistently around 95%.

Roy Fung
VP of Digital Commerce, GetFPV
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Conversation With: Round-table Series

Connect directly with your peers in an intimate digital round-table setting. This is a no-sales-pitch scenario. This is the chance to share, critique, and develop new and agile best practices to quickly adapt to the transforming digital retail landscape. Guided by a retail-leader “story teller” (one of your peers), each 45 minute session will focus on a key strategic topic. Your round-table’s story teller will provide real and personal examples from their business, meant to drive discovery and discussion on solutions you need the most.

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Navigate the shift towards digital

How are you responding to changes in consumer behavior towards eCommerce? iAdvize is the only player on the market capable of delivering an elevated CX while remaining agile and cost-efficient.

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+1 (617) 844 0982