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___ Use case

Sideshow generates over $80,000 in sales with its Aploze by iAdvize anniversary Live Shopping

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logo sideshow
Aploze x iAdvize Right Black

The collaboration with Sideshow, the iconic brand for collectors of action figures and pop culture merchandise, began in 2022.
Sideshow used the iAdvize conversational platform to enrich its digital customer experience and optimize its customer service.
With the results (60% reduction in customer service tickets thanks to messaging), the American brand trusted Aploze by iAdvize, the iAdvize Live Commerce solution, to organize a live event.

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CHALLENGE

Provide an immersive experience and boost sales during a unique digital event

Sideshow's customers have a strong relationship with pop culture objects that connect them to their passion. A strong experiential and emotional dimension that the brand integrates in its marketing and sales strategy.


For its anniversary, Sideshow thinks big: the brand wants to gather its customers and thank them by offering them a different, in-depth shopping experience with exclusivities. Sideshow wants to take advantage of this anniversary to increase its sales.


The brand is looking for a sales animation solution that elevates the customer experience while supporting its marketing action plan.

We wanted to mark the occasion and introduce our customers to something new, and ultimately ‘owned’ by Sideshow. That couldn’t happen without an advanced digital experience. We were specifically looking for an experience to connect our passionate customer base to products they will love in a luxury presentation.
Chris Avatar
Chris Pirrotta
Vice President of Marketing for Sideshow
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SOLUTION

Live Shopping, to revolutionize product presentation and offer an enriched customer experience



Sideshow relies on Aploze by iAdvize to broadcast its first live event with a sales target of $20,000.

 

💰
10x CVR
Live Shopping is an unavoidable retail trend that offers immersion and interactivity while being a Direct-to-Consumer sales channel with conversion rates 10 times higher* than traditional e-commerce sites.
*It's showtime! How live commerce is transforming the shopping experience" McKinsey
🎥
80%
of consumers* prefer to watch product videos rather than read them
*Study by Vimeo Livestream
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Deploying a conversational strategy to maximize Live Shopping

In order to reach the set objective, Sideshow and Aploze by iAdvize implement a set of actions that contribute to the control of the experience from A to Z by the brand.
  1. 1
    Before
    Audience recruitment thanks to a personalized landing page that allows users to sign up and be alerted via SMS and Google Calendar notifications. In addition, the website visitors who exchanged live chat with Sideshow's consultants the days before the live event were informed of the appointment.
  2. 2
    During
    45 minutes of show hosted by brand experts, with product focus and exclusive offers for this special day. The chat allows viewers to send more than 770 messages and ask 200 questions to the brand live. 283 additions to the basket were made during the live show.
  3. 3
    After
    A replay available with the same one-click add-to-cart options to continue converting. Access to live data and performance in the platform allows the brand to easily assess its operation and refine its strategy.
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RESULTS

Sideshow leaves a mark on its customers' minds
and achieves a benefit that exceeds its expectations

😍
Engagement
+10K
viewers (live and replay)
94%
engagement
during the live
💵
ROI
+$80k
in sales directly linked to the live event
56%
SMS opt-in for commercial retargeting
This first live shopping event really won us over, and more importantly, impressed our discerning community. As with everything we do, our goal is to share our passion for pop culture through authentic human connection. The technology allowed us to connect with our community while presenting our product in the best light. We have a lot of ideas for our next live shopping event, and look forward to collaborating with the creative minds at Aploze and iAdvize to make them happen.
Chris Avatar
Chris Pirrotta
Vice President of Marketing for Sideshow