Founded in 1994, Sideshow manufactures and distributes collectible products that help people stay connected to their favorite films, television shows, and comic books. The company specializes in articulated figures, statues and busts, film prop replicas, and fine art that portrays popular characters from several high-profile brands.
Sideshow's top customers are passionate entertainment and pop culture enthusiasts who enjoy collecting figural art. To fulfill its aim of connecting people around the globe with the characters they love, Sideshow knew it needed to offer world-class customer service. Sideshow knew they had to prioritize the customer and wanted to optimize their customer care approaches.
They turned to iAdvize to reinvent its service to be more efficient, personable, and memorable.