<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=440473809485709&amp;ev=PageView&amp;noscript=1">
Retourner sur le site

success story - iAdvize & Infinie Passion

Thanks to the implementation of behavioral targeting, questions are routed so that visitors are put in contact with the right person, according to their situation.

cas-client-1.jpg

Created in 2007, Infinie Passion is an online fashion boutique. It is specialized in women’s clothing, accessories, lingerie and shoes and offers a sexy, stylish collection. Infinie Passion has more than 300,000 customers. The brand is present in France, Spain and the United Kingdom.

the challenge

  • Combine professional customer service with the advice of brand advocates 
  • Provide personalized experience from the selection of products to payment
  • Strengthen customer loyalty

results

  • 89% customer satisfaction rate of visitors supported by brand ambassadors 
  • 1st response given within 50 seconds via chat 
  • 29% conversion rate for visitors who chat with a professional agent 

Download success story:

"I decided to work with iAdvize because both brand advocates and professional chat agents can use the platform and combine forces!"

Fabien Mevel - Infinie Passion CEO