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Cegos success story: multiplying the chat response rate by 30

How does Cegos provide professionals with real-time advice on their choice of training?
The Cegos Group is the leading provider of professional training courses in Europe. Cegos employs 1,200 people and provides its services in 50 different countries.

CSlandingpagevisuel-cegos.pngYOU WILL FIND OUT HOW TO THEY: 

  •  Built a closer relationship with online visitors by providing them with timeley online advice
  • Optimised the impact of chat thanks to iAdvize's strategic support
  • Increased the response rate and the number of visitors receiving quality service

REsults: 

  • x 30 response rate since benefitting from iAdvize's advice
  • 90% customer satisfaction rate after a chat exchange

Download success story:

« For us, it was key that our agents dedicated to chat be people who had already worked for Cegos. They needed to be familiar with all the different training courses in order to provide quality advice.»
 
Jean-Philippe Abbadie, Web Marketing project manager