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Success Story
iAdvize & Alltricks

Discover how Alltricks offers technical advice to their visitors generates up to 94% customer satisfaction rate

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Created in 2008, Alltricks is a European leader in bikes, bike components, accessories and clothing. Over 21,000 different product references and 500 brands are available on the Alltricks website. Therefore, cycling enthusiasts can find the equipment they need even if it’s not available in brick and mortar stores.

 

Challenge

Advise cycling enthusiasts on technical issues that require cutting-edge expertise

RESULTS 

  • 91% visitors who use chat are satisfied with the response they receive
  • +122% increase in the average basket value for visitors who use chat
  • 23% conversion rate for visitors who use chat

Download the Case Study:

"After only three months of using the iAdvize solution, we’ve noticed real changes in sales and customer satisfaction. We will recruit two additional chat agents to support more website visitors."

Jean Michel Bour, Chief Web Officer, Alltricks