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Success Story - iAdvize & Paris Saint-Germain

The Paris-Saint-Germain eCommerce shop supports its visitors by chat. 71% of sales after chat would not have taken place without chat support.

The Paris-Saint-Germain ecommerce shop is where fans can access the club’s entire range of products online. One of the key objectives with live chat was to increase the website turnover and average order value.

Etude de cas PSGParis-saint-germain uses iadvize

Download the PSG case study and you will find out how the company:

  • Boost sales thanks to live chat
  • Reduce the cost per contact
  • Improve their customer experience 

Results

  • Response to the 1st message in 31 seconds
  • 89% customer satisfaction rate after a chat exchange

Download success story:

"Live chat contributes to the PSG's development abroad and enables us to provide our fans with a new experience, wherever they are" Louis Marzouk - Digital marketing project manager