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Success Story Fioul Market

Find out how Fioulmarket achieved a conversion rate of 25% after chat support

Fioulmarket.fr is a subsidiary of the TOTAL group. On the website, people can buy fuel for their homes. They chose to work with iAdvize to digitise online customer service and increase online sales.

 

download fioulmarket case study

By downloading this success story, you will find how to:

  • Define a targeting strategy on an ecommerce website 
  • Coach a customer service team to optimise their use of the chat channel

RESULTS

  • 1st message response time reduced by 7 seconds
  • average handling time reduced by 1min30secs

 

Download success story:

We decided to work with iAdvize because of their solution but also so that we could benefit from their project management and coaching expertise."

Sophie Trébuchet works on the Digital team at TOTAL Marketing Services