Maisons du Monde are a leading eCommerce website in France and Europe, specialised in home and garden furniture and decoration.
Thanks to Click to Chat, Maisons du Monde provide their online visitors with customer service which is similar to the in-store experience.
They've achieved a 6.5 return on investment with their Click to Chat project and customer satisfaction rate of 95% for visitors who chat.
"The technical deployment was quick and smooth. The agents and supervisors had no trouble getting used to the solution."
Sandrine Ibanez, eMarketing Director