The Total Economic Impact™ Of ibbü by iAdvize
“Our initial objectives [for the investment in ibbü] were to unburden our agents, anticipate growth, and increase the number of customer contacts that can be made without having to hire new agents.”
Head of customer service, online retailer
A Financial Case Study Based On The Experience Of A Fast-Growing Online Retailer Based In Europe
get the TEI conducted by Forrester
Forrester Consulting provides independent and objective research-based consulting to help leaders succeed in their organizations. Ranging in scope from a short strategy session to custom projects, Forrester’s Consulting services connect you directly with research analysts who apply expert insight to your specific business challenges.
iAdvize is a conversational platform that allows more than 1,500 brands worldwide to make their customer experience authentic. iAdvize connects customers or prospects in need of advice with experts who are available 24/7 via real-time messaging.