The Total Economic Impact™ Of ibbü by iAdvize

“Our initial objectives [for the investment in ibbü] were to unburden our agents, anticipate growth, and increase the number of customer contacts that can be made without having to hire new agents.”
Head of customer service, online retailer

A Financial Case Study Based On The Experience Of A Fast-Growing Online Retailer Based In Europe

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get the TEI conducted by Forrester

Forrester Consulting provides independent and objective research-based consulting to help leaders succeed in their organizations. Ranging in scope from a short strategy session to custom projects, Forrester’s Consulting services connect you directly with research analysts who apply expert insight to your specific business challenges. 

iAdvize is a conversational platform that allows more than 2,000 brands worldwide to make their customer experience authentic. iAdvize connects customers or prospects in need of advice with experts who are available 24/7 via real-time messaging.

TEI - Forrester - Executive Summary

TEI Framework And Methodology

From the information provided in the interview, Forrester has constructed a Total Economic ImpactTM (TEI) framework for those organizations considering using ibbü by iAdvize.


The objective of the framework is to identify the cost, benefit, flexibility, and risk factors that affect the investment decision. 


Get the TEI