next

eCommerce champions unveil their digital CX best practices and strategies

An ongoing series of live-stream events that focus on maintaining the HUMAN connection during digital transformations. Commerce without human interactions is missing a critical piece: the lack of expertise and empathy. Humans have a fundamental need for engaging with other people. If you’re not humanizing your digital experience, you’re missing this key point! Engage with Retail, eCommerce, and CX leadership as they share their insights and actual IN-USE strategies for staying agile and cost-efficient, without sacrificing the empathetic side of consumer relationships.

Coming soon: 

◾ April 13 - Dan Gingiss
◾ April 20 - Roy Atkison
◾ April 27 - Ian Golding
◾ May 4 - Kate Leggett, Forrester Research
◾ May 11 - Brian Solis
◾ May 18 - Ajit Sivadasan, Lenovo


It’s an incredibly unique climate -on both the business and personal sides of things. This series aims to deliver innovative and topical information as our way of life continues to change. Join Terrence as he engages and challenges some of the top-minds the experience world has to offer.  Tune in on your preferred social media platform including LinkedIn, Facebook, YouTube, and Twitch  - every Tuesday at 11 a.m. EST. 

Follow us on socials to get notified next time we go live

April 6, 2021

[E30] #ConvWith​ Adam Toporek - The impact of hassle and friction on CX

March 30, 2021

[E29] #ConvWith​ Justin Robbins - The Economics of CX

March 23, 2021

[E28] #ConvWith David Avrin - Filling in the CX Gap

March 16, 2021

[E27] #ConvWith Dennis Snow - Delivering Magical Customer Experiences

March 9, 2021

[E26] #ConvWith Joseph Michelli - How to Deliver Memorable Customer Experiences in a Post-Pandemic World

March 3, 2021

[19] #ConvWithJeanne Bliss - Memory Creation is your brand currency

February 23, 2021

[E25] #ConvWith Jay Custard, Coravin - Becoming more efficient in providing good CX

February 16, 2021

[E24] #ConvWith Lynn Hunsaker - Why Building CX Trust Breeds Organic Success

February 9, 2021

[E23] #ConvWith CommerceNext - How DTC brands built their identity through experiences

February 2, 2021

[E22] #ConvWith: How to benchmark your messaging for Assessment and maturity with the Conversational Index

January 26, 2021

[E21] #ConvWith Jeff Toister - How to get your employees obsessed with customers

January 19, 2021

[E20] #Convwith Annette Franz - Understanding the employee experience

January 5, 2021

[E18] #ConvWith Jennifer DiPasquale: Retail Transformation - breaking on through to the other side

December 15, 2020

[E17] #ConvWith Pauline Bellocq, IWD: Digitizing the visual merchandising experience

December 8, 2020

[E16] #ConvWith James Dodkins - Proactive Experience Recovery

December 1, 2020

[E15] #ConvWith Olivier Changeart - The role of Sonic Branding in CX transformation

November 17, 2020

[E14] #ConvWith Marie Dubiez - How the Best-in-breed retailers are watching their customers and transforming for the new normal

November 10, 2020

[E13] #ConvWith Kristin Naragon - CX is Dead ... Long Live PX

November 3, 2020

[E12] #ConvWith Nate Brown - Lighting the CX Fire

October 27, 2020

[E11] #ConvWith Lucille DeHart - What retailers are doing to not just enhance experience, but win at holiday 2020

October 13, 2020

[E10] #ConvWith Adrian Swinscoe - Putting the Punk into CX

October 6, 2020

[E9] #ConvWith Erin Fenn - Optimizing Customer Experiences to Capture Outliers

September 29, 2020

[E8] #ConvWith Terrence Brow - Driving eCommerce Conversions with CX

September 22, 2020

[E7] #ConvWith Colin Shaw. The Intuitive Customer and humanizing their experience.

September 15, 2020

[E6] #ConvWith Shep Hyken. Amazing CX - Making the Complicated Simple

September 8, 2020

[E5] #ConvWith Nicolas de Rosen. Q4 for Retail: Lessons form the Summer of eCommerce

August 11, 2020

[E4] #ConvWith OtterBox's Patrick Waller. Fueling A D2C strategy with 1:1 engagement

July 21, 2020

[E3] #ConvWith AB Tasty's Gregory Batchelor. Digital CX and eCommerce Optimization

June 30, 2020

[E2] #ConvWith GetFPV's Roy Fung. How to boost sales and CSAT with online experts.

June 9, 2020

[E1] #ConvWith Terrence Fox and Fritz Lauer. COVID-19: Match consumer demand or lose sales