What to Expect
The purpose of this breakfast is to gather leading brands and pioneers across the Conversational Marketing space to educate and discuss how to deploy a real time, authentic experience online using innovative technology but most importantly providing the right respondent for online visitors. 

Media Partner:



Internet Retailing
Ian Jindal
Founder and Editor in Chief
Julien Hervouët
Cult Beauty
Helen Baynes
Director of Customer Experience
Adrian Brigginshaw
Multi Channel Sales & Distribution
Enrico Plateo
Business Development Manager
Ed Lovelock
Regional Product Marketing Manager


8:30 AM

Coffee and Welcome

9:00 AM - 9:15 AM

Julien Hervouët - iAdvize

Welcome Address

9:15 AM - 9:45 AM

Ian Jindal - Internet Retailing

Retail Industry Overview

9:45 AM - 10:15 AM

Ed Lovelock - Facebook

More than a Message

10:15 AM - 10:45 AM

Coffee Break

10:45 AM - 11:15 AM

Panel Discussion - Cult Beauty, Vodafone

Online Customer Experience: Key themes and challenges

11:15 AM - 11:45 PM

Interview with the experts

How can independent experts engage your visitors online?

11:45 AM - 12:00 PM

Enrico Plateo - WeChat

China: Where messaging goes beyond conversation

12:00 PM - 12:30 PM


Conversation Breakfast:
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