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In this case study, find out how the holiday group, Center Parcs - Pierre & Vacances, chose to implement live chat to improve conversion rates and reduce contact costs. 

Providing chat support to over 7,200 visitors per month in 4 different languages, the group has achieved a customer satisfaction rate of 91%. 

Furthermore, 60% of online sales after a chat would not have happened without this real-time support.

You can download the case study to find out more.