Combining AI power
& Human touch for
impactful conversations.
Combining AI power
& Human touch for
impactful conversations.

Scaling CX without sacrificing quality.

In 2020, over 3 months, US e-commerce penetration has experienced the equivalent of 10 years’growth.
source : McKinsey Quarterly Five Fifty, The Quickening, 2020
+82% online conversations between brands and customers in the Consumer Products sector.
source : iAdvize data, observed on our platform between the week of February 24th and June 1st, 2020
Scaling online customer service has become essential, yet 2 in 3 consumers are skeptical of chatbots.
source : McKinsey Quarterly Five Fifty, The Quickening, 2020

Unlocking the power of human & AI collaboration.

The AI automatically and continuously analyzes online conversations and extracts relevant intents.
20B+
data points tracked and analyzed on the iAdvize platform
These experts and agents train the AI’s judgement and intuition.
100K+
agents and on-demand experts

This unique combination of Human & AI is used within our platform to positively impact each step of your Customer Journey.

Designing powerful conversational experiences.

Discover iAdvize’s Augmented Intelligence

Ask for a demo
🎉 New features

Predictive Engagement

Engage your website visitors according to your business objectives with our Smart Targeting feature. Thanks to behavioral data and machine learning, our targeting engine automatically adapts its criteria to match your success metrics.
🎉 New features

Seamless Orchestration

Reduce issue resolution time thanks to our Dynamic Routing engine that transfers customer queries directly to the best respondents (bot, agent, expert) depending on context, customer profile and staff availability.
🎉 New features

Intelligent Bots

Deliver qualitative self-service assistance 24/7. Fueled by iAdvize’s Augmented Intelligence, our Bots are able to understand visitors’ intents, delivering relevant and immediate answers to their needs. While your bots can live and learn on their own, you can optimize them in just a few clicks, as well as easily enrich your brand’s AI through an Intents Library.
🎉 New features

Augmented Humans

Increase your agents’ productivity with iAdvize. Our Intelligent Desk provides agents with a set of AI-powered automation features to help them save time and energy (canned responses, translation...).
🎉 New features

AI-driven Insights

Make the most of VOC with our Insights Report. Our unique AI allows large-scale analysis of conversation history in real-time, and access to valuable insights with a direct business impact.
🎉 New features

Predictive Engagement

Engage your website visitors according to your business objectives with our Smart Targeting feature. Thanks to behavioral data and machine learning, our targeting engine automatically adapts its criteria to match your success metrics.
🎉 New features

Seamless Orchestration

Reduce issue resolution time thanks to our Dynamic Routing engine that transfers customer queries directly to the best respondents (bot, agent, expert) depending on context, customer profile and staff availability.
🎉 New features

Intelligent Bots

Deliver qualitative self-service assistance 24/7. Fueled by iAdvize’s Augmented Intelligence, our Bots are able to understand visitors’ intents, delivering relevant and immediate answers to their needs. While your bots can live and learn on their own, you can optimize them in just a few clicks, as well as easily enrich your brand’s AI through an Intents Library.
🎉 New features

Augmented Humans

Increase your agents’ productivity with iAdvize. Our Intelligent Desk provides agents with a set of AI-powered automation features to help them save time and energy (canned responses, translation...).
🎉 New features

AI-driven Insights

Make the most of VOC with our Insights Report. Our unique AI allows large-scale analysis of conversation history in real-time, and access to valuable insights with a direct business impact.

5x

more questions handled with the same number of staff

+20 pts

CSAT compared to a decision-tree chatbot*
*iAdvize data, September 2020

Would you like to know more about the potential of iAdvize’s Augmented Intelligence?

Request a demo
Contact us +1 (617) 844 0982