Adamence is the French leader in online jewellery.
They wanted to give their online visitors the real-time support they deserved for this kind of purchase. 60% of their customers are men looking for a special present.
With iAdvize, they now handle 20 times more contacts than with their former live chat solution and the conversion rate is multiplied by 15 when visitors get real-time support.
Click to Chat is now Adamence's 2nd customer service channel and visitors enjoy it, with a 93 customer satisfaction rate!