Beauty New Opportunities to Deliver Exceptional Customer Experiences

Download the full Beauty Industry Digital CX Trends White Paper

Learn how the digital space around the beauty industry is evolving. Take a look at the trends in an Ultra-Connected Sector in order to delight your customers with an experience they are demanding.

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Download the White Paper

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Key takeaways:

  • 300 million US adults – or 91% of the population – are expected to shop online by 2025 (Statista)
  • Online Shopping is expected to reach nearly $7.5 trillion in sales by 2025 (eMarketer)
  • By 2023, online purchases will account for 48% of all beauty and personal care sales (Statista)
  • Mobile commerce sales are anticipated to double between 2020 and 2025 rising from $311.93 billion to $728.28 billion, meaning 40% of eCommerce sales by 2025 (Business Insider)