<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=440473809485709&amp;ev=PageView&amp;noscript=1">
comeback-UK.png
web-chat-white-paper.png

ABOUT THIS WHITE PAPER

Topics explored in the 2013 ‘Web chat for customer service’ survey include:

  • the adoption rate of live chat in the UK
  • the use of web chat and how it is managed
  • the types of organisations that implement web chat
  • the cost effectiveness of web chat
  • the personal attitudes towards web chat

KEY FINDINGS

  • web chat adoption is slow on the uptake
  • our contact centre staff have skills
  • eCommerce is leading the pack
  • costs might not be down, but conversion is certainly on the up
  • web chat has a positive impact on the organisation's image