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WALICEO

Waliceo provide health insurance and they have a special offer for people with hearing difficulties. So it made sense to offer an online channel that would enable people to contact them using sign language.

THE CHALLENGE 

Waliceo chose to implement Click to Chat, Click to Call and Click to Video in order to:

  • provide a channel adapted to the needs of deaf people
  • improve customer satisfaction

RESULTS

Waliceo have received positive feeback about video chat on the website and the sign language support they get from Marie-Charlotte. There is a 89% satisfaction rate for visitors who use one of the real-time support channels.