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Success Story - iAdvize & Bouygues Telecom Entreprises

Challenge: Acquire the best chat practices in order to generate more leads

In BtoB, buying processes are rarely 100% digital as professionals tend to arrange a meeting over the telephone or face to face. For Bouygues Telecom Entreprise, the aim therefore is to increase the number of points of contact in order to generate a maximum number of leads for the sales force.

etude-de-cas-bouygues-telecom-entreprisesBOUYGUES TELECOM ENTREPRISES uses iAdvize

Download the Bouygues Telecom Entreprises case study and you will find out how the company:

  • reduced the handling time of chat contacts
  • optimised their chat agents' reactivity 

 

Results

  • Response to the 1st message in 12 seconds   
  • Average handling time of 8 minutes and 17 seconds

 

Download success story:

"The 3rd cycle was a very rewarding experience. We started paying attention to details we hadn't noticed beforehand. We're going to improve our library of canned responses and achieve perfection!"
Fadoit, chat agent at Bouygues Telecom Entreprises