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2015 - UK Customer Service Report

Understand the current use and expectations of emerging customer support channels and distinguish the effect of real-time customer support.

book-edigitalAlongside iAdvize, independent research partners eDigitalResearch conducted this research study between 29th April and 5th May 2015 using a national representative sample of 1,012 UK shoppers. 

 

The aim of this report:

  • Understand the current use and expectations of emerging customer support channels.

 

  • Explore the growing appetite for customer support during the online journey.

 

  • Distinguish the effect of real-time customer support

 

  • Identify the willingness of customers to provide help to other users and become a part of an online brand community.

 

Download the report :


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